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TICKETING CUSTOMER SERVICE

Our concert tickets are provided by Showslinger. DO NOT purchase tickets from any other sites (including resellers) - this is the only authorized ticket site. We can only guarantee that tickets purchased through our website and Showslinger are valid. Tickets purchased through secondary sources/reseller sites may or may not be legitimate. Spyglass Ridge Winery does not endorse the use of ANY secondary ticketing sources. For questions with a ticket order, please contact customer service at info@showslinger.com or (404) 480-4489. For all other inquiries contact Spyglass directly at spyglasseventinfo@gmail.com

 

VENUE RULES

Please read and follow all venue rules to make your experience at Spyglass safe and enjoyable.

Gate Entry:

Spyglass Ridge Winery is not responsible for loss or damage of personal property. Please leave all unnecessary/unauthorized items safely locked in your vehicle. ABSOLUTELY NO RE-ENTRY: Once you enter the grounds through the gate(s) you are not permitted to leave and re-enter. Guests entering the gates should prepare accordingly and have tickets, valid photo ID, and all items ready to be scanned/searched at the gate. There are no provisions for returning unauthorized items to you. If you must return an item to your vehicle, you must go to the back of the line for entry. Individuals who deliberately attempt to bring unauthorized items through gates are subject to removal from the premises without refund of ticket purchases.

 

Items Permitted:

  • Camp chairs or low back lawn chairs NOTE: Chairs must be removed from bags for inspection when entering the gate

  • Jackets, blankets, rain ponchos

  • Two (2) factory sealed 16.9 oz. or smaller bottle of water per person

  • One (1) clear gallon size ziploc/plastic bag of snacks/food per person

  • Children/Baby Strollers (see additional information below)

  • Dogs/Animals (see additional information below)

  • Small purses and soft sided, lunch bag sized coolers 

 

Items NOT Permitted:

  • Professional cameras (with a removable lens), recording devices, GoPros, drones or related gear

  • Flash photography of any kind

  • Laser pointers, fireworks

  • NO weapons of any kind

  • Large coolers or backpacks of any kind

  • Any items that may be deemed a safety hazard or annoyance to participants or guests

  • Illegal substances

  • Unauthorized means of transportation (see additional information below)

  • Outside food or beverages (see additional information below)

Children: While our events are open to all ages, not all events are appropriate for children. Be advised your child may be exposed to loud noise/music, profanity or adult language and the consumption of alcoholic beverages by adults 21+. Children age 2 and under, free entry. Children ages 3-18 must have a valid ticket to attend, no free entry. CHILDREN UNDER THE AGE OF 18 MUST BE ACCOMPANIED BY A PARENT/GUARDIAN AT ALL TIMES.

 

Dogs/Animals: Dogs are permitted at our concerts if they are both people and pet friendly and must be licensed, and current on all shots/vaccines. Any/all other animals must be ADA certified service animals and must have valid identification/certification to enter the event. DOGS/ANIMALS MUST BE ON A LEASH OF 6 FEET OR LESS AND UNDER THE CONTROL OF THE OWNER AT ALL TIMES. Please pick up after your dog.

Baby Strollers/Transportation: No vehicles are authorized inside the venue gates other than the following unless operated by venue staff;

  • Baby Strollers (small children only)

  • Wheelchairs and handicap transportation devices  

 

Parking: All parking locations are designated on the venue map on our website.

 

  • General Admission: Parking is located in the fields across the road from the winery and is run by an outside vendor. Parking fee is $10 per car.

  • VIP tickets, Season Pass tickets and Staff/Vendors: Parking is included/free and located at the top of the hill using the brewery driveway.

  • Handicap Parking: Free limited handicap parking with a valid handicap placard is available in front of winery at main gate (ON THE WINERY GROUNDS ONLY, NOT ACROSS THE ROAD) until lot is filled. Handicapped persons are permitted one escort person with them in winery parking area. All other persons riding in the vehicle will be directed to wait in line until gates open. All overflow will be directed to drop off handicap passengers with escorts and park in general admission lot. *Spyglass staff is available to assist handicap guests to a seating area in the venue if needed.*

 

Pop-up Canopies: Pop up canopy space is first come, first serve. Canopies can be no larger than 10’x10’. Canopies are not permitted through the gates and must be set up the day before the event between the hours of 1 pm-7 pm. Canopies can only be placed in the designated area (back of field) and only camp/lawn chairs may be stowed under the canopy. If you place a canopy outside the designated area it will be removed and any unauthorized items, (ie wagons, totes, coolers) found under your canopy will be confiscated.  

Showtime: Showtime is always approximate and depend on when the band(s) are finished with sound checks, meet & greets (when available), etc. Usually the headlining act will go on stage around the time of sunset, depending on if/when any opening band(s) perform. Please check your ticket information for time of gates open and show time. We usually post this information on our Facebook page as well. 

REFUND POLICY

​All ticket purchases are final. If an event is rescheduled and/or cancelled, every effort will be made to contact ticket holders via e-mail so be sure to provide complete and correct contact information when ordering tickets. Any/all cancellations and/or rescheduled events will be posted on this website as soon as information becomes available.

 

RESCHEDULED EVENTS: Anyone who has purchased a ticket to a rescheduled event, your original ticket purchase will automatically transfer to the newly rescheduled event date. Rescheduled dates will be posted on this website as soon as information becomes available and every effort will be made to contact all ticket holders via e-mail. If you cannot attend the rescheduled date you must contact us at spyglasstickets@gmail.com no less than 30 days prior to the rescheduled date to request that a credit to a future event be issued.

 

CANCELLED EVENTS: In the event that a concert is cancelled and cannot be rescheduled, refunds will be given.

Weather: Our concerts are rain or shine. Please dress according to the weather forecast. In the event of rain, the concert WILL go on (usually the most memorable nights!). In the event of severe weather/lightning, you'll be asked to return to your vehicles. The concert may be delayed or rescheduled.

Food/Beverages: We have several food trucks on site with a variety of food and non-alcoholic beverages for purchase as well as a large wine and beer tent where you may purchase Spyglass wines and slushies and Three Beards Brewing's craft beers. No outside alcoholic beverages are permitted. Each person is allowed 2 factory sealed bottles of water and 1 clear gallon bag of snacks at gate entry (see gate entry guidelines).

Lodging/Transportation: If you are visiting from out of the area, please refer to our visit us page for information on our local visitor’s bureau, hotels, campgrounds and transportation that we recommend. On site event camping is also available, see our event camping page for details.

 

Smoking: ​A designated smoking area will be provided at the back of the field near the pond. No smoking will be permitted on the field other than in the designated smoking area. PLEASE KEEP OUR GROUNDS LITTER FREE BY DISPOSING OF BUTTS IN DESIGNATED RECEPTACLES. 

Trash: Trash receptacles are located throughout the venue grounds for your convenience. PLEASE KEEP OUR GROUNDS LITTER FREE BY DISPOSING OF TRASH IN DESIGNATED RECEPTACLES.

 

Thank you, thank you, thank you!

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